Privacy Policy

1. Information We Collect

7v77 collects personal information in two primary ways: information you provide directly to us, and information collected automatically when you use our platform. We collect only the information that is necessary to deliver a safe, reliable, and enjoyable gaming experience to players across Bangladesh.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following personal data:

• Full name, date of birth, and gender
• Email address, mobile phone number, and residential address
• National ID (NID), passport, or other government-issued identity documents submitted for KYC verification
• Payment information, including bKash wallet numbers, Nagad account details, Rocket numbers, and bank account references
• Communications you send to us, including support messages and feedback submissions

1.2 Information Collected Automatically

When you visit or interact with our platform, certain technical information is automatically recorded, including:

• IP address and approximate geographic location (city or district level, e.g., Dhaka, Chittagong, Sylhet)
• Browser type, operating system, and device model
• Pages visited, time spent on each page, and navigation paths within our site
• Gameplay activity, session durations, wagering history, and transaction logs

2. How We Use Your Information

7v77 uses the personal information we collect for the following legitimate purposes:

• Account registration and identity verification (KYC): to confirm that players are aged 21 and above, and to comply with responsible gaming requirements
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Delivering customer support, investigating disputes, and resolving account-related issues
• Personalizing your gaming experience, including game recommendations and bonus offers relevant to your activity
• Detecting and preventing fraudulent activity, money laundering, and unauthorized account access
• Sending transactional notifications, promotional offers, and platform updates — you may opt out of marketing communications at any time

3. Legal Basis for Processing Personal Data

We process your personal data only where we have a valid legal basis to do so. The primary legal bases we rely on include:

• Contractual necessity: processing required to provide our gaming services and fulfil our obligations to you as a registered player
• Legitimate interests: processing for fraud prevention, platform security, anti-money-laundering checks, and service improvement, where these interests are not overridden by your privacy rights
• Consent: where you have explicitly agreed to receive promotional materials or to the use of non-essential cookies
• Legal obligation: processing required to comply with applicable laws, regulatory guidance, and lawful requests from public authorities

4. Sharing Your Information

7v77 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. We may share limited data with trusted third parties only in the situations described below.

4.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers process your data solely to complete financial transactions and are contractually bound to handle your data securely and in accordance with applicable financial regulations.

4.2 Technology and Service Partners

We work with third-party providers for game content delivery, hosting infrastructure, analytics, and customer communication tools. These partners access only the minimum data necessary to perform their specific functions and are prohibited from using your data for any other purpose. Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymized session data for game performance and fairness verification.

4.3 Legal and Regulatory Disclosure

We may disclose personal information when required to do so by law, court order, or in response to a legitimate request from a competent authority. We will notify you of such requests where legally permitted to do so.

5. Cookies and Tracking Technologies

7v77 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and understand how players interact with our platform. This section explains what cookies we use and how you can manage your preferences.

5.1 Essential Cookies

These cookies are strictly necessary for the platform to function correctly. They maintain your logged-in session, remember your language preference, and support the security features of your account. Essential cookies cannot be disabled without disrupting your use of the site.

5.2 Analytics Cookies

We use analytics cookies to understand traffic patterns, the most popular game categories, and how players navigate through our site. This helps us improve page performance and deliver a better experience. Analytics data is aggregated and does not identify you as an individual.

5.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform. For instructions on managing cookies in popular browsers used in Bangladesh, refer to the settings menu of Chrome, Firefox, or Samsung Internet on your Android device.

6. Data Retention

7v77 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to comply with our legal and financial recordkeeping obligations. Specifically, transaction records and identity verification documents are retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering and financial compliance requirements.

Marketing preferences, cookies, and analytics data are retained for shorter periods appropriate to their purpose. If you request deletion of your account, we will remove or anonymize your personal data within a reasonable timeframe, except where retention is required by law or where there is an outstanding dispute or investigation relating to your account.

7. Data Security

7v77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial information, two-factor authentication options for player accounts, regular security audits and penetration testing of our platform infrastructure, and strict internal access controls that limit data access to authorised personnel on a need-to-know basis.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or interests, we will notify you promptly and take all appropriate steps to contain and remediate the incident.

8. Your Privacy Rights

As a user of 7v77, you have meaningful rights regarding your personal data. These rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: you may ask us to correct inaccurate or incomplete personal information
• Right to erasure: in certain circumstances, you may request that we delete your personal data (subject to any overriding legal retention obligations)
• Right to restrict processing: you may ask us to limit how we use your data in certain situations
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, with immediate effect

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable period and in accordance with applicable data protection principles. We may need to verify your identity before processing certain requests.

9. Third-Party Services and Links

Our platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. While we select partners carefully, each provider operates under its own privacy practices. We recommend reviewing the privacy documentation of any third-party service you interact with directly.

7v77 is not responsible for the privacy practices or content of third-party platforms or payment processors operating independently of our site. Any information you voluntarily provide directly to a third-party service falls outside the scope of this Privacy Policy.

10. Children's Privacy and Age Restriction

7v77 is strictly an adult gaming platform intended for players aged 21 and above. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on our platform, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and remove the associated data. Age verification is conducted as part of our KYC process to enforce this requirement.

11. Changes to This Privacy Policy

7v77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify active registered players via email or an in-platform notification.

Your continued use of 7v77 after any revision to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7v77 handles your personal data, our dedicated privacy support team is available to assist you.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). For complex requests involving data access or deletion, we may require up to 30 days to complete our review and respond fully.